Refund Policy

At SushiLab.ai by UXVision Ltd., we want you to be fully satisfied with your purchase. This Refund Policy applies to all purchases made through our Service.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all subscription plans. If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date — no questions asked.

Credit Packages

One-time credit package purchases are eligible for a refund within 30 days of purchase, provided that the credits have not been substantially consumed (more than 20% used).

Storyteller Purchases

Storyteller purchases (shared or exclusive) are eligible for a refund within 30 days if the storyteller has not been used to generate content.

How to Request a Refund

To request a refund, please contact our support team at hello@sushilab.ai with your order details. Refunds are processed through PayPal back to your original payment method.

Processing Time

Refunds are typically processed within 5–10 business days. The exact timing depends on your payment method and financial institution.

Cancellations

You may cancel your subscription at any time. Upon cancellation, you retain access to your plan features until the end of your current billing period. No further charges will be made after cancellation.

Contact

If you have questions about this policy, contact us at hello@sushilab.ai.